Project Title

The scope of the Project relates to the modernization of the Customers' Service System by installing the appropriate modern information system and the reorganization of the related structures, procedures and work methods.

New Systems and Services
  • Servers (Database, Application, Web)
  • Service/ management software appropriate for Distribution Companies and relative licenses for use
  • Creation of portal to promote customers' access via the Internett

The benefits expected from the implementation of this Project are related to:

  • the more qualitative and faster handling of all requests of customers submitted to the Operator
  • the modernization of the Company in customer, producers' and electricity suppliers' service
  • the decrease of the operational service cost
  • the upgrading of provided services
Project Progress

The Project is expected to be finished in the 3rd quarter of 2023. As of December 2019, 11% of the Project has been completed. The technical evaluation of the offers concerning the procurement process for the Supply, installation and operation of the new Customer Service Information System has been completed and necessary institutional approvals needed before contracts signings.