The company trading under the name “Hellenic Electricity Distribution Network SA” and the distinctive title of “HEDNO SA” or “HEDNO” has top priority to ensure effective performance for (hereafter “Website”) as well as easy navigation on this Website by the user. To this end, the company is using cookies in full compliance with the applicable legislative framework, namely the General Data Protection Regulation (EU) 2016/679 (hereafter “GDPR”) as well as Press Release Γ/ΕΞ/1525/25.02.2020 of the Personal Data Protection Authority titled “Recommendations for the compliance of data controllers with special legislation on online communications”.

This Policy on cookies (hereafter the “Policy”) outlines the terms and conditions that are met by HEDNO during the processing of data and in relation to the management of cookies and similar technologies.

1. Data Controller

The company trading under the name “Hellenic Electricity Distribution Network SA” and the distinctive title of “HEDNO SA” or “HEDNO” with registered office at the Municipality of Athens, Prefecture of Attica, 20 Perraivou & 5 Kallirrois str, Postal Code 117 43 – Athens, SA no.: 41268/01/Β/98/411 and TIN: 094532827 TAX OFFICE FAE Athens (hereafter “the Company”) is the Data Controller, responsible for collecting, storing.

2. What are cookies?

Cookies are small text files sent to the browser when someone visits a website and are stored by the website’s central server on the hard drive of the computer or any other electronic device of the user. Cookies are unique for each web browser, i.e. Google Chrome, Mozilla Firefox, Internet Explorer etc. and include anonymous information relating to the sites visited by the user.  Their basic function is to facilitate website access and navigation.

In order to activate any cookies outside essential cookies (4.1), HEDNO is asking for the consent of the user.

HEDNO’s website is not used for online advertising purposes. We also ensure that we are using the cookies mentioned in this policy only. If we need to add new cookies, we will notify you with an updated version of our policy.

3. What kind of cookies do we collect?



Strictly Necessary Cookies

ASP.NET_SessionId, cookieconsent_status

Custom code Session Cookies (until the browser closes)

Performance, Analysis & Research Cookies

Cookies _ga, _gat, _gid Google Analytics 2 years 24 hours & 1 min

Functionality Cookies

CookiesDisclaimer, popup Custom code Session Cookies (until the browser closes)
Security Cookies cookie_consent_user_accepted, cookie_consent_level Custom code 3 days
Third-party Cookies SAPISID, __Secure-3PAPISD, _Secure-APISID, _Secure-3PSID, APISID, HSID, SID, SIDCC, _Secure-ssid, _Secure-HSID, SSID, PREF, LOGIN_INFO, YSC, VISITOR_INFO1_LIVE, CONSENT 4 months

4. What are the purposes of collecting cookies?

4.1. Strictly Necessary Cookies

Cookies exclusively used by us for the proper running of our website. They allow you to navigate the website and use its features, such as accessing safe areas etc. All preferences and settings stored in the cookies (e.g. country, connection information, browser settings etc.) do not recognize your personal identity. Without these cookies, we cannot ensure effective website performance.

4.2. Performance, Analysis & Research Cookies

These are cookies that allow us to collect information on the use of our website in order to improve its attractiveness, content and functionality. For example, these cookies allow us to track the frequency of visits by giving us information about e.g. the number of visitors, the number of returning visitors, the number of visits to one of the pages, the sequence of these visits, the words used in the search field, the location of the user etc. Furthermore, these cookies record movements, clicks and mouse scrolling during navigation on our website.

4.3. Functionality Cookies

These are cookies that allow our website to “remember” your preferences in order offer improved and customized functions. They can also be used when you select certain website features such as social media content sharing or video displays. Please note that refusing to accept these cookies may affect the functionality of our website and restrict its features.

4.4. Security Cookies

These are cookies used for the maintenance, support and improvement of our website’s security features in order to detect malicious activities and violations of the terms of use.

4.5. Third-party Cookies

These are cookies used by external providers such as YouTube and Linkendin . To display third-party content, you must first accept the terms and conditions defined by these parties. These include their policy on cookies, which does not fall within our control. If, however, you do not opt for such content, third-party cookies will not be installed on your device.

5. How can you manage cookies?

Excluding essential and security cookies, the installation of all other cookies is only carried out with your consent, i.e. your clear agreement. Accepting individual types of non-essential cookies does not automatically mean acceptance of all other cookies.

Notices and consents are issued and enabled through the website of our Company with the use of appropriate tools (such as pop-up windows, information boxes etc.). Through these tools we ensure that we provide specific information for each category of cookies that our Company collects and processes. You can access the content of notices without delays regardless of the device you are using to access this website.

In any case, you can always change your preferences and delete the cookies that have been stored on your device by revoking your consent as easily as you submitted your acceptance.

You may refuse to accept the use of cookies. Refusing to accept cookies does not mean you are excluded from accessing the content of the website. However, if you do not accept the use of certain cookies, you may not be able to use certain features of the website. In any case, if you do not accept the use of cookies or do not proceed with accepting or refusing cookies and continue your navigation after the appearance of the relevant pop-up window, these will not be used or installed on your device.

Please note that every 5 days, you will see a feature enabling the review and/or update of your previous preferences.

6. Amendments

The Company may at times proceed with amending this Policy in order to ensure that it remains harmonized with its purposes and that it continues to help towards the improved performance of this website. Updated versions will be posted on our Website and will include a review date. If your preferences change after the amendment, you may submit this change with a special tool on our Website at any time.

7. Applicable Law

This policy is governed by the applicable national and EU law. The Courts of Greece shall have exclusive jurisdiction for the interpretation of these terms and any disputes that may arise.

8. Your rights

Regarding the above-mentioned processing, you have the rights that are defined in articles 12-22 of the GDPR. For more information on your rights and their exercise please visit Privacy Policy and Policy on Update Notices for Website Users.