We would like to inform you that on Tuesday, September 22, 2026, starting at 8:00 a.m., we will be performing scheduled maintenance on our customer service system.
We remind you that HEDNO's work is carried out exclusively outdoors.
Under no circumstances will HEDNO staff request entry to your premises.
Start with the new & digital low voltage connection application.
Learn more
We have gathered essential information on how to safeguard yourself against electrical hazards and ensure compliance with safety regulations, as well as a step-by-step guide on the timely renewal of your Licensed Electrician Certificate.
I want to ensure the electrical safety of my home
The application process for the connection of electric vehicle charging infrastructure is quick and easy when done online.
I want to apply
If you experience a power supply fault, you can easily report it through myDEDDIE App on your mobile phone or tablet. Simply install the application, log in with your Taxisnet credentials, enter your supply number, and submit your request.
I want to report a fault
HEDNO participates in several European projects in the areas of energy and ICT, concerning themes such as smart grid issues, energy management and integration of distributed energy resources in distribution networks.
Step-by-step instructions to register or enter your meter reading yourself.
Practical tips to protect yourself and your loved ones from electric shock accidents.
Service at my fingertips!
With My DEDDIE App I have easy & instant access to useful information and services! I can enter my meter readings each month, stay informed on network upgrades, report service requests & any faults, and more!
Step 1: Install My DEDDIE App on your smartphone or tablet
Step 2: Log in with taxisnet codes
Step 3: Enter your power supply number
Step 4: Turn on “Notifications” from the settings to stay updated!
Get detailed information about the required time needed to serve you, depending on the type of your request.
Find all the official links of the National Coordination Service gathered in one place. View the anti-fraud strategy and proceed with submitting a complaint, where necessary.
