The HEDNO Customer Service Call Center with a free telephone call to the number 800 400 4000, around the clock:

  • For general service issues (providing information and receiving requests)
  • For fault reporting

Alternatively, you can call 2111900500, with a local charge, or the five-digit number 11500, the call to which is subject to a charge based on the invoice of your mobile or fixed telephony provider.

For calls from abroad you can call the number +30 2111900500.

The services provided are as follows:

 

Α INFORMATION

1. CONNECTIONS WITH THE NETWORK

• First Time Customer
• Building under construction (site power supply)
• Permanent site power supply
• Unification-Separation of supplies
• Power supply to properties without a permit

2. MODIFICATIONS TO EXISTING SUPPLIES
 
• Reconnection
• Changing user of power supply
• Interruption of power supply following customer’s request
• Disconnection & Reconnection due to debts
• Increasing-Decreasing power supply
• Change of use
• Supply Dismantling
• Meter Reinstallation

3. CHANGES – REARRANGEMENTS

• LV meter
• Pole, wire
• Adjacent line/change of network
• Distribution Substations

4. WORKS IN POWER SUPPLY

• Blown fuse
• Meter’s broken glass
• Sealing meter
• Drop of micro switch

5. LICENSED ELECTRICIAN CERTIFICATION

6. RESIDENTIAL OFF-PEAK TARIFF

7. METERING

8. MONOPOLISTIC CHARGES (REGULATED)

9. FAULTS – INCIDENTS – PLANNED POWER INTERRUPTIONS

10. SOCIAL RESIDENTIAL TARIFF – VULNERABLE CUSTOMERS – SOLIDARITY SERVICES TARIFF

11. ISSUES REFERRING TO ELECTRICITY PRODUCERS

12. ISSUES REFERRING TO ELECTRICITY SUPPLIERS

13. OTHER ISSUES 

Β. REQUESTS

1. RECEPTION OF INDICATIONS BY THE CUSTOMER

• Indications of regular metering
• If an Estimated Bill is issued instead of an Actual Bill
• Correction of the Actual Bill
• Solution for rejection of bill issuance

2. PENDING REQUESTS FOR LONG PERIOD OF TIME (Reconnection, Succession, Application for power interruption etc.)

3. RECEPTION OF REQUESTS FOR NIGHT TARIFF 

4. RECEPTION OF REQUESTS FOR METER CHECK

5. RECEPTION OF REQUESTS FOR SUPPLY/IES REARRANGEMENT

6. CHANGE OF THE AGREED POWER (INCREASE OR DECREASE) OF EXISTING SUPPLY 

 

C. POWER CUT REPORTING

RECEIVING REPORTS FOR POWER CUTS