Faults and Outages

Easily report a fault in your electricity supply in just a few steps and find out at a glance about any scheduled power outages in your area.

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Power fault report

If you are facing a problem with your electricity supply, click here to learn how to report the fault and get relevant information.

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Planned power outages

As part of ongoing network upgrades, HEDNO conducts daily technical operations. Find out how to stay informed in advance about scheduled power outages in your area.

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Compensation to consumers for damage to electrical appliances

Learn how to claim compensation for damage to electrical devices resulting from an unexpected power interruption..

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Electricity theft

Learn more about the phenomenon of electricity theft, the institutional framework, and the prescribed procedures.

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